FAQ for Families


  • Can I travel with my child/spouse?

    Space in the ambulance is limited so it may not possible for you to travel with the team. It may be suitable for only one person to travel in the ambulance but this will all be discussed at the time of transport.

    It is appreciated that this may present difficulties but these guidelines exist for the safety of the patient and the teams transferring him/her.

  • How will I know what is happening on the journey?

    The team will take your mobile number prior to leaving the hospital. On arrival you will be called and updated on your loved ones condition following the transfer. If anything arises during the transfer we will endeavour to notify to as soon as possible.

  • What do I do next?

    We know that this is a stressful time for you but you must not try and follow the ambulance. The ambulance may need to use blue lights and sirens to avoid heavy traffic. If you try and follow the ambulance you may cause or be involved in a serious accident.

    Where possible before making your way to the hospital, we recommend that you collect some personal belongings for yourself and your loved one, particularly if you live far away from the unit you are travelling to.

  • Can I stay in the hospital?

    Each hospital is different and this cannot always been guaranteed. This will be at the discretion of the receiving hospital and will have to be discussed with the staff there once you arrive.

  • What are the visiting times in the hospital?

    Each hospital differs in their visiting times – if the transfer is out of normal visiting hours, it will be up to the staff at the receiving hospital if they allow you in and the amount of time they will let you in for.